Service Delivery Policy
TrueOpinion, a brand of SMJOSHI HEALTHCURE LLP · Last updated: 25 July 2026
સાદી ભાષામાં · સરળ સારાંશ
- અમે સેવા આપીએ છીએ, કોઈ વસ્તુ મોકલતા નથી. કશું courier થતું નથી.
- બધું WhatsApp પર મળે છે: doctor નો call, અભિપ્રાય, અને લેખિત summary.
- Payment પછી અમારી ટીમના doctor સામાન્ય રીતે એ જ કામકાજના દિવસે call કરે છે.
- પૂરા reports મળ્યા પછી લેખિત અભિપ્રાય સામાન્ય રીતે __ કલાક/દિવસમાં.
- વિલંબ થાય તો અમે તમને જણાવીએ છીએ, અને refund policy લાગુ પડે છે.
सरल भाषा में · संक्षेप
- हम सेवा देते हैं, कोई सामान नहीं भेजते। कुछ भी courier नहीं होता।
- सब कुछ WhatsApp पर मिलता है: doctor का call, राय, और लिखित summary।
- Payment के बाद हमारी टीम के doctor आम तौर पर उसी कार्य दिवस call करते हैं।
- पूरी reports मिलने के बाद लिखित राय आम तौर पर __ घंटे/दिन में।
- देरी होने पर हम आपको बताते हैं, और refund policy लागू होती है।
Plain-language summary
- We deliver a service, not goods. Nothing is shipped or couriered.
- Everything is delivered digitally on WhatsApp: the doctor's call, the opinion, and a written summary.
- After payment, a doctor from our team usually calls you the same working day.
- The written opinion usually follows within 24 hours of complete reports.
- If we are running late, we tell you, and the refund policy applies.
1. Nature of the service
TrueOpinion provides a digital healthcare service. We do not sell, ship or deliver any physical product. There are no shipping charges, no courier, and no delivery address is required. All deliverables are provided electronically.
2. Where the service is delivered
The service is delivered on WhatsApp, to the mobile number you contact us from, and by telephone call where a call is part of your case. Written summaries are sent as a message or a PDF to the same number. If you prefer email, we can send the written summary there as well, on request.
3. What is delivered
- Assessment of your case by a licensed doctor on our team.
- A call from that doctor to understand your situation and identify anything missing.
- An independent specialist's opinion, provided by audio, video or in writing as agreed.
- A written summary in Gujarati, Hindi or English.
- Guidance on hospital options, insurance, government schemes and a realistic cost range.
4. Timelines
| Step | Usual timeline |
|---|---|
| First reply to your message | Usually within minutes, 24 hours |
| Doctor's call after payment | Same working day |
| Specialist's opinion | 24 hours from complete reports |
| Written summary | With or immediately after the opinion |
Timelines run from the point at which we have your complete reports. If a report, scan or clarification is missing, we tell you what is needed, and the clock starts when it reaches us. Working hours: 24 hours, all days.
5. Delays
If we expect to miss the timeline given for your case, we tell you before it lapses and give a revised time. If the delay is on our side and you no longer wish to continue, the Refund & Cancellation Policy applies.
6. Service area
The service is currently offered to patients in Gujarat, India. Because delivery is digital, you can be anywhere while receiving it, but our hospital, insurance and scheme guidance is built around providers in our current service area.
7. Not an emergency service
This service is for planned, non-emergency decisions. It is not a substitute for emergency care. In an emergency, go to your nearest hospital or call 108 immediately.
8. Contact
SMJOSHI HEALTHCURE LLP · 503, Vashisth Vaikunth, Mahadev Area, Vallabh Vidyanagar, Anand, Gujarat 388120, India.
Email: drmihir.j@gmail.com · WhatsApp: +91 84878 49192