Refund & Cancellation Policy
TrueOpinion, a brand of SMJOSHI HEALTHCURE LLP · Last updated: 25 July 2026
સાદી ભાષામાં · સરળ સારાંશ
- Specialist ને case સોંપાય એ પહેલાં cancel કરો તો પૂરી fee પાછી.
- Case સોંપાઈ ગયો હોય પણ અભિપ્રાય મળ્યો ન હોય, તો અડધી fee પાછી.
- લેખિત અભિપ્રાય મળી ગયા પછી fee પાછી મળતી નથી, કારણ કે સેવા પૂરી થઈ ગઈ છે.
- અમારા કારણે સેવા ન આપી શકાય, કે બે વાર payment કપાય, તો પૂરી રકમ પાછી.
- મંજૂર થયેલું refund 5 થી 7 કામકાજના દિવસમાં એ જ payment method માં આવે.
सरल भाषा में · संक्षेप
- Specialist को case सौंपे जाने से पहले cancel करें तो पूरी fee वापस।
- Case सौंपा जा चुका हो पर राय न मिली हो, तो आधी fee वापस।
- लिखित राय मिल जाने के बाद fee वापस नहीं होती, क्योंकि सेवा पूरी हो चुकी है।
- हमारी वजह से सेवा न दे पाएँ, या payment दो बार कट जाए, तो पूरी राशि वापस।
- स्वीकृत refund 5 से 7 कार्य दिवसों में उसी payment method में आता है।
Plain-language summary
- Cancel before your case is assigned to a specialist: full refund.
- Assigned but the opinion has not been delivered yet: 50% refund.
- After the written opinion is delivered: no refund, because the service has been performed.
- If we cannot serve you, or you are charged twice: full refund.
- Approved refunds reach the original payment method in 5 to 7 working days.
1. What the fee covers
TrueOpinion charges a single consultation fee. The amount is told to you on WhatsApp before you pay, and nothing is added to it afterwards. The fee covers our medical team's assessment of your case, the independent specialist's opinion, hospital, insurance and government-scheme guidance, and a written summary in your language. Current fee: ₹999 (confirmed to you before payment).
2. Cancellation by you
You may cancel at any time by messaging us on WhatsApp or writing to us at the address in Contact Us. What happens next depends on how far your case has progressed:
| Stage when you cancel | Refund |
|---|---|
| Before your case is assigned to a specialist | 100% |
| After assignment, before the opinion is delivered | 50% |
| After the written opinion has been delivered | No refund |
No refund is due once the opinion has been delivered, because the service has by then been performed in full. This is a policy about service delivery; it is not a judgement about whether you agree with the specialist's conclusion.
3. Refunds we initiate
We will refund the full amount, without you having to ask, if:
- we are unable to arrange a suitable specialist for your case;
- we determine your case is outside our scope (for example, an emergency, or a matter we cannot genuinely help with) after payment;
- a technical error results in a duplicate or excess charge; or
- payment is deducted but the service is not started.
4. How to request a refund
Message us on WhatsApp, or email the address on our Contact Us page, with your name and the payment reference. We acknowledge every request within 2 working days and tell you the outcome within 5 working days.
5. How refunds are paid
Approved refunds are made to the original payment method through our payment partner, Razorpay. Refunds are processed within 5 to 7 working days of approval. The time it then takes to appear in your account depends on your bank or card issuer. We do not make refunds in cash or to a different account.
6. What is not refundable
- Fees for an opinion that has already been delivered to you.
- Any third-party costs you pay directly to a hospital, doctor, laboratory or insurer. We never collect those, and we cannot refund them.
- Charges arising from information you gave us that turns out to be incorrect or incomplete.
7. No guarantee of medical outcome
The fee buys our service and coordination. No one can guarantee a medical outcome, and we do not. A refund is not available on the ground that the specialist's honest opinion was not the answer you hoped for.
8. Contact for refunds and grievances
SMJOSHI HEALTHCURE LLP · 503, Vashisth Vaikunth, Mahadev Area, Vallabh Vidyanagar, Anand, Gujarat 388120, India.
Email: drmihir.j@gmail.com · WhatsApp: +91 84878 49192
Grievance Officer: Dr. Mihir Joshi, drmihir.j@gmail.com
This service is not for medical emergencies. In an emergency, go to your nearest hospital or call 108.