Terms of Service

TrueOpinion, a brand of SMJOSHI HEALTHCURE LLP · Last updated: 21 July 2026

1. The service

TrueOpinion ("the Service"), operated by SMJOSHI HEALTHCURE LLP, facilitates: (a) independent medical second opinions provided by licensed specialist doctors based on the records you share; (b) practical guidance on hospitals, insurance and government schemes; and (c) coordination support through your treatment journey. Case intake and organisation are handled by our team of licensed medical professionals, assisted by an automated WhatsApp assistant that clearly identifies itself and does not give medical advice.

2. What the service is not

• It is not an emergency service. For emergencies, go to the nearest hospital or call 108 immediately.
• It is not a replacement for your treating doctor or for an in-person examination. Opinions are professional views of independent specialists based on the records provided.
• We do not guarantee any medical outcome, and no communication from us should be read as a diagnosis or prescription by the platform itself.

3. Scope and eligibility

The Service covers planned (non-emergency) surgeries and treatment decisions. It is currently available to patients in Gujarat, India. You must be 18 or older to use the Service; information about minors or relatives may be shared only by a parent, lawful guardian, or a person authorised by the patient.

4. Your responsibilities

• Provide accurate, complete information and genuine documents.
• Have the patient's authority when sharing someone else's records.
• Use the Service in good faith and follow applicable laws.

5. Fees

The consultation fee is communicated to you on WhatsApp before payment and is payable through our secure payment partner (Razorpay). The fee covers our team's assessment of your case, the independent specialist's opinion, and the hospital, scheme and cost guidance that goes with it. It is a fee for our service and coordination; it is not a guarantee of any medical outcome, which no one can give.

6. Independence

We operate no hospital. Specialists are paid for their review regardless of what they conclude, and our guidance is never tied to where you choose to take treatment. Hospital suggestions are based on fit to your case, cover and preferences, and are not limited to any panel.

7. Privacy

Your data is handled as described in our Privacy & Consent Policy, which forms part of these terms.

8. Liability

Clinical responsibility for an opinion rests with the specialist who provides it; clinical responsibility for treatment rests with the treating doctor and hospital you choose. To the maximum extent permitted by law, the LLP's aggregate liability arising out of the Service is limited to the consultation fee you paid for the case concerned. Nothing in these terms limits liability that cannot be limited under law.

9. Communication

You consent to receiving Service communication on WhatsApp and by phone. You can stop anytime by messaging us; case-closure and legally required messages may still be sent.

10. Suspension and termination

We may decline or discontinue service for misuse, abusive behaviour, unlawful requests, or emergencies outside our scope (which we will redirect to emergency care). You may stop using the Service at any time.

11. Intellectual property

The TrueOpinion name, mark and content belong to SMJOSHI HEALTHCURE LLP. Your records remain yours; we use them only as described in the Privacy Policy.

12. Governing law

These terms are governed by the laws of India. Courts in Gujarat, India shall have exclusive jurisdiction, subject to any mandatory consumer-law rights you hold.

13. Contact

SMJOSHI HEALTHCURE LLP · Email: [contact email to be added] · WhatsApp: via the number on our website. Registered office: [address to be added].